Support

SomaSensus — Clinical Pharmacy Assistant

SomaSensus is a clinical pharmacy platform that helps hospital pharmacists document interventions, evaluate Drug Therapy Problems (DTPs), check drug–drug interactions, calculate dosing regimens, and generate compliant reports. We are here to help you get the most out of the app.

Need help? Email us and we typically respond within 1–2 business days.

Contact Us

For any questions, technical issues, feedback, or account and workspace access requests, please reach out to our support team:

Please include your registered email, your hospital / workspace name, and a short description of the issue so we can assist you faster.

Frequently Asked Questions

How do I create an account or join my hospital's workspace?

Accounts and workspace access are approved by your workspace's Senior Admin. If you need access or an invitation, contact your hospital administrator, or email us at admin@somasensus.com and we will guide you.

I forgot my password. How do I reset it?

Use the "Forgot Password" option on the login screen, or contact us at admin@somasensus.com and we will help you securely reset your credentials.

Why does the app ask for camera and microphone permissions?

The camera is used only to capture images of handwritten notes or prescription sheets for automated clinical data extraction. The microphone is used only to record voice dictations so you can transcribe clinical notes hands-free. These are activated only when you explicitly request them, and nothing is recorded in the background.

Is patient data secure?

Yes. Each hospital is a separately isolated tenant, data is encrypted in transit (SSL/TLS), and no patient-identifiable data is shared with third parties. For full details, see our Privacy Policy.

How do I report a bug or request a feature?

We welcome your feedback. Email admin@somasensus.com with a description of the problem or suggestion, and screenshots if possible.

Which devices are supported?

SomaSensus is available on iOS (iPhone and iPad) and as a web application. You can access the web version at www.somasensus.com.

Business Hours

Our support team responds to email inquiries Sunday–Thursday. Most requests are answered within 1–2 business days.